To reserve, we require a 1/3 non-refundable deposit. For Deliveries and Video Game Truck rentals, you must call in. The outstanding amounts due are payable upon pickup at our warehouse or delivery to your event. Deposits are non-refundable as our inventory has been reserved specifically for you.
It is your responsibility to have an indoor option for your event. If you cancel 24 hours in advance of your contracted event based upon projected rain probability of 40% or more according to www.weather.com, OMG will provide a rain check for the amount of your deposit. This does not apply to video game trucks, photo booths, premium items, casino rentals or entertainers. These items require 7 days notice of cancellation. Should you be unable to use this rain check, we can provide a transferable gift certificate which can be donated to the charity of your choice or given as a gift to others. All other cancellations must be done at least 72-hours in advance or deposit shall be forfeited.
Inclement Weather – Inflatables cannot be operated in rain or high wind. OMG cannot assume weather related risks. OMG’s desire is that all of our customers have full use and safe enjoyment of their inflatable rental. Unfortunately, once our delivery has arrived at your event, all the costs of providing a clean and sanitized inflatable have been incurred. OMG cannot provide refunds for limited or no use due to weather. Please make your weather related cancellations at least 24 hours prior to your event.
OMG shall have the sole and unilateral right to cancel deliveries should the weather not be conducive for the set up and safe operation of your inflatable.