We take pride in being an active philanthropic organization within our community. If you are requesting a discount or donation, please fill out the form found here and mail / fax / send it in. We make every effort to accommodate requests from qualified 503 (c) charities. We have a limited season and inventory making it very difficult to donate product or labor on weekends/holidays. Nonetheless, we are happy to extend additional discounts for your volunteer pickups as well as donate gift cards and certificates to your chartable fundraising event.

We service many businesses, non-profits, school, churches, synagogues and other organizations…over 1000 per year! Please contact us so that we can design a custom package to fit your specific needs and budget based on the age and quantity in your group. OMG Cleveland delivers to public parks as well. Just be sure to check the park policy on inflatable and bounce house rentals.

Yes! We carry 2 million dollars of liability insurance and all of our inflatables are inspected and licensed. We take safety very seriously and offer safety courses to all of our employees. For $40, we can provide you with additional insurance coverages. This coverage will add you to our liability insurance as an additional insured and provide you with a damage waiver for incidental damage that may happen during your event. This coverage is mandatory for all inflatables located in public parks and does not cover misuse, abuse, or negligence.

When available, you can increase your rental period of delivered items no problem. The OMG standard rental period is 5.5 hours but we are happy to extend your rental period for an additional cost, provided the extended time is consistent with OMG’s hours of operation in your area. Want to party late into the night past OMG’s latest pickup times? No worry, we offer an overnight option. For an additional $35 OMG will return the next morning to pickup your rentals.

There will be a $69 delivery/set-up/tear-down charge for each item ordered. These charges include a 25-mile delivery range from our Willoughby warehouse. Additional mileage is charged at a rate of $3 per mile.

Customers having parties in public parks must acquire our damage waiver and additional liability insurance. The cost is $40 for an insurance certificate. OMG delivers to all sorts of parks and city spaces. The customer is responsible for all permits and other fees associated with using a park or city space for inflatable rentals. Be sure to double check your city policy before booking.

We typically limit deliveries to 25 miles from our Willoughby Warehouse. However, larger events and unique situations often enable us to broaden that radius. OMG delivers all over Northeast Ohio. Our main delivery counties are Ashtabula, Cuyahoga, Geauga, Medina, Lake, Lorain, Portage and Summit Counties. If you are unsure if we deliver, give us a call and one of our live party specialists will double check for you.

Our inflatable deliveries include 5.5-hours of use. Additional time, overnights, or multiple day rentals can be arranged by your OMG representative. Delivery times change with the seasons (and sunrise/sunset). See the chart below which applies to our primary delivery areas (within a 20 miles  of either warehouse). Outlying areas may have earlier pickup times. Does your party fall outside of our deliverytimes? Give us a call and one of our live party specialists will see how we can fit you into our schedule.

MONTH	OMG DELIVERIES Earliest scheduled Set up time	OMG SCHEDULED PICKUPS Latest scheduled Pickup
MAY JUNE JULY	10:00 am 10:00 am 10:00 am	9:00 pm 9:00 pm 8:30 pm
AUGUST SEPTEMBER	10:00 am 10:00 am	8:00 pm 7:30 pm
OCTOBER	10:00 am	7:00 pm

We are a warehouse and not a retail outlet. Our staff leaves for deliveries and events. Therefore, our staffing for customer pick ups is limited to set hours on all days. See the chart below for available pickup times on weekdays and weekends. OMG is always rushing off to bring fun to the next event! If you arrive at our office and no one is present to greet you, simply call us and someone will be right out to you! OMG coordinates customer pickupt 7 days a week.

MONTH	CUSTOMER PICKUPS (WEEKENDS ONLY)	CUSTOMER RETURNS (WEEKENDS ONLY)
Memorial Day through Labor Day Weekends	8:30 AM – 10:30 am	8:00 pm
September and October weekends	8:30 AM – 10:30 am	7:00 pm
All other times	By appointment	By appointment

To secure any reservation, we require a 1/3 non-refundable deposit on a major credit card. The outstanding amounts due are payable 24-48 hours prior to your event date and will be automatically charged to the credit card on file. Your 1/3 non-refundable deposit can be converted to a rain check credit according to our cancellation policy stated below. OMG does not pass on processing fees to our customers for credit card purchases but refunded credit card charges will incur a processing fee.

OMG inventory has been reserved for your event that would otherwise be rented to other customers. If you cancel 24 hours in advance of your contracted event based upon projected rain probability of 40% or more according to www.weather.com, OMG will provide a rain check for the amount of your deposit. This does not apply to video game trucks, casino rentals, or entertainers. All other items require 7 days notice of cancellation. Should you be unable to use this rain check, we can provide a transferable gift certificate which can be donated to the charity of your choice or given as a gift to others. Deposits are never refundable, and are only eligible for a rain-check under these conditions.

Inclement Weather – Inflatables can not be operated in rain or high wind. OMG does not assume weather related risks. OMG’s desire is that all of our customers have full use and safe enjoyment of their inflatable rental. Unfortunately, once our delivery has arrived at your event, all the costs of loading, labor and providing a clean/sanitized inflatable have been incurred. OMG cannot provide refunds for limited or no use due to weather. Please make your cancellations at least 24 hours prior to your event.

OMG shall have the sole and unilateral right to cancel deliveries should the weather not be conducive for the safe setup of your inflatable.